Please feel free to contact us with any questions or to discuss a custom order. You can fill out the form below or contact us directly at firstname.lastname@example.org.
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We work hard to please all customers with their purchases, shipping and returns. However, as all of our products are handmade by the 4 of us, we need to follow some rules to make sure that there are no disappointments or surprises when ordering. Please contact us at any time with any concerns or questions!
1. Shipping is currently to the 48 contiguous states in the US and is free of charge on most items. Items that do not include free shipping are noted.
2. If your product is in stock it should take 3-5 business days to process and ship. However if you are ordering a customized product or something that we need to remake - please allow 1 to 4 weeks of purchase to ship. As all of our products are handmade by our family -we strive to create your orders with the highest of quality possible in a timely manner. If you are in a hurry please contact us directly so that we can see what we can do to help you!
3. Orders will ship via USPS. We select the carrier with the lowest rate to keep costs down and allow us to keep shipping costs at $0 to our customers. Transit times will vary
4. You will receive tracking information once your order is shipped and processed.
1. There are no cancellations/refunds once a purchase has been made. We will offer an exchange at the customers cost of return shipping for something of equal value.
2. Customized Handmade items are not eligible for exchange as they are not able to be resold
3. Should your package or an item inside be damaged during shipping or should there be a mistake with your order, please contact us within 3 business days of receipt. We will require photographic evidence of any damaged items in order to receive a replacement.
We greatly appreciate your business and we hope you know that a lot of time, effort and love has been put into the creation of your product. Although it is easier and faster to buy something that is machine made - we hope that the one of a kind item you purchase with us makes up for that!